Team Training
3 years serving as a Technical Procedure Writer for a DOE contractor has served me well as I enjoy establishing standards, proper review processes, and creating training guides to foster adoption of best practices within my team and across departments.
Cross-Departmental Training
Step-by-step guides for basic processes for new hires and other departments. A key example included creating custom templates for various outage emails that were pre-programmed with correct distribution lists and used by our 24/7 support team.
Marketing Technical Guide
Full in-depth resource guide complete with roles, software responsibilities, templates, timelines, requester expectations, and break down of terms and processes. This internal guide helped mitigate redundant requests and interdepartmental frustrations.
Sales Enablement
Created workflow visuals for sales enablement training to help sellers understand how we classified and categorized leads in the pipeline. This contextual knowledge would support their ability to prepare for disco calls and understand prospecting behaviors on our site.